Heritage Beauty Spa Guidelines
For the enjoyment of our facilities by all guests, we have a few house rules we ask everyone to read and respect during their visit. We respectfully ask that children under ten years of age are not brought to the spa, unless specific permission has been granted by the manager.
The safety of our guests and staff remains a high priority and we have implemented some extra measures to ensure everyone’s health is protected. We have a hygiene station in place in reception and clear signage throughout the building. Please do not be offended if we ask you to wash your hands before a treatment. The safety of our staff and guests is paramount.
Our opening hours are 9-5pm Thursday - Saturday, strictly by appointment only. Later appointment times and Wednesday appointments may be available on request. To request an appointment, please call 01284 846800 or email reception@heritagebeauty.me
NEW CLIENTS
Please advise our receptionist upon booking and arrival if it is your first visit to Heritage Beauty; this will allow extra time for your appointment should it be needed.
We will require you to fill out our client questionnaire which will be emailed to you in advance of your appointment. Please telephone us if you have not received one.
booking fees
• Packages and other appointments will require a booking fee to be paid. You can reschedule or cancel anytime up until 48 hours before the scheduled time of visit. After this time the booking fee is non refundable. In the event of a ‘no show’, 100% of the booking will be charged.
APPOINTMENT TIMES
• All times stated include consultation and changing time before and after your treatment.
ARRIVAL TIME
• Please arrive 5 minutes before your appointment time to ensure you are ready for your appointment at the appropriate time.
• Should you arrive late, it may be necessary to reduce your treatment time in order to ensure other guests are not affected, but you will still be charged the full price.
CANCELLATION POLICY
• Treatments – we require a minimum of 48 hours notice to cancel an appointment. If you cancel within 48 hours of the appointment start time, you will be charged for your booking. This still applies if you wish to reschedule. In the event of a ‘no show’, 100% of the booking will be charged.
• Spa Packages – we require a minimum of 48 hours notice to cancel spa packages. If you cancel within 48 hours of the package start time, you will be charged for your booking. This still applies if you wish to reschedule. In the event of a ‘no show’, 100% of the booking will be charged.
GIFT VOUCHERS
• Gift Vouchers must be redeemed within the date stated on the voucher, dates cannot be extended. N.B. Please see our gift voucher page for specific details of extensions due to COVID related closure.
• Gift Vouchers are not exchangeable for cash and cannot be replaced if lost or damaged.
• The voucher must be presented on the day of your treatment.
• Missing your appointment will forfeit 100% of the voucher’s value.
PRIVACY POLICY
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment or buy a product, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information and IP address.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
To fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
Providers of our salon IT systems: Phorest and Shedul
Suppliers of our website and marketing systems: WordPress and MailChimp
We have rigorous data protection and security policies in place with all our suppliers.
Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
MARKETING
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us.
